Computer Repair Shop
Software 2.13.0.13.1929
File Size: 265.13 MB
ِِِِِAmazing PC Repair
tracking software and repair management., Perfect for Technicians, Computer
Repair Shops, Mobile Phone/Cell Phone Repair Companies. Features:
Repair Tracking
Track tickets, assets and
serial numbers from single interface. Quickly access new and old tickets.
Colour coded to identify older tickets. Filter search by keywords, Customer
names, job information.
Automatic Emails and SMS
CRS sends out automatic
status updates by email and SMS ensuring your customers are always kept
informed.
Invoices & Quotes
Create Invoices and Quotes
Fast! Single Click Top Invoice Charges Quick and Easily apply discounts. Repeat
Billing Reminders - Perfect for Antivirus / annual service Renewals.
Inventory Management
Manage your stock and
inventory. Manage Stock in multiple Locations. Print Stock and Price Labels to
Thermal Printers.
Complete Overview
From the main screen you can
see how many jobs you have booked in, awaiting payment, appointments and stats.
Quickly print labels for any ticket without opening the ticket. Quick access to
Point Of Sale and all CRS modules.
Integrations with Google,
Skype and more...
CRS integrates with Google
Calendar, Google Maps, Livedrive, Skype, Kashflow Accounting Package and
more...
Built-In Template Editor
Amazingly simply to use
built-in template editor to fully customise the look of your customer emails
and printed receipts, invoices etc
Why Choose Computer Repair
Shop Software (CRS)
Your data is YOUR data! Your
private customer data is located on your own computer giving you full control
over how you use your own data!
Database hosted on your own
network – still works even when your internet is not!
CRS FREE Edition for
start-ups and new computer shop owners who want to start using professional and
time efficient PC repair tracking and ticketing software from the beginning!
Using CRS will ensure you are optimising your time, stay organised and be
successful.
Affordable monthly
Subscriptions designed for established shops and business owners using CRS as
the backbone of their business!
CRS is specific to computer
repair shops and technicians no matter if you have a computer repair business
and repair shops or work from home on your own.
Job Tracking, Point Of Sale,
Inventory, Part Ordering and Tracking, Quoting and Invoicing System All-In-One
easy to use package.
DESIGNED BY COMPUTER SHOP
CHAIN OWNER! We know what you want as we own and run our own chain of shops
where CRS is the backbone of our successful business!
Minimise errors and
mistakes, Speed up your repair check-in process. CRS is designed for simplicity
and speed – this is just what all successful businesses require!
Full ticket tracking from
the day the computer is checked in to the day it leaves your workshop!
World Wide User base. CRS
works in all countries.
New features driven by you!
Want a new feature, just ask!
Customer Accounts
Built In CRM system ensure
you capture important customer data. Perfect for re-marketing – something all
successfull business owners NEED TO DO every day!
Easy to Export Customer
emails and names into your own spreadsheets, mailchimp, Facebook advert manager
etc.
Email, SMS and call your
customers using skype or VOIP directly from CRS. All communications are logged
to later retrieval.
Import your existing
customers from systems such as CommitCRM, excel, repairshopr, quickbooks and more.
Point Of Sale
Easy to Use, Integrated POS
terminal with direct access to the CRS ticketing database.
Full integration of barcode
scanners, thermal printers, cash tills etc for a professional POS system.
Simple and Easy to use
End of Day Reporting
Repair Tracking
Track every repair, from the
moment it is checked into CRS to the moment it leaves your shop.
Customers receive automatic
updates by email / sms on their repair process.
Customisable Templates
Check In Receipts, Invoices,
Service reports, Quotes are all based on fully customisable templates using
simple html templates provided. Embed ##TAGS## into the reports to display data
from the ticket automatically. CRS is virtually ready to work right away with
little setup required.
Parts Tracking
Easy part tracking for
customer repairs.
Know when parts need to be
ordered, on order and returned to suppliers. Full tracking.
See list of all parts that
need to be ordered for repairs – fast and easy. When parts arrive, allocate the
part to the customer repair in seconds!
Asks all the relevant
questions – no mistakes and missing information – EVER AGAIN!
When a repair is being
booked in it is easy to forget to ask your customer about data backup or the
user’s password. This won’t happen with CRS! You are prompted to ask for
specific information like this (and more).
Never forget to log
additional items such as Laptop Power Adapters or Installation CDs etc, this is
all tracked and each item gets it own dedicated label to automatically link it
to the job – your customer leaves happy that you know what you are doing and
their items will never get lost!
Everything is automated!
Time is Money…. so less time
typing means more time to make money!
Hardware and Software Tests
Hardware tests – quickly
include which tests passed and failed. This information is printed into a
report at a click of a button! Takes just a few seconds to create a
comprehensive hardware testing report
Software Tests – Within
seconds, you can create a comprehensive report of EVERTHING you have done to
service your customer’s computer. They will love the fact you gave them a
personalised report of all your work over several pages – They will think you
spent hours typing it up! When in fact it took a few seconds!
Canned Responses
Save time typing the same
information over and over with our canned responses facility. Throughout CRS,
in areas that would normally require lots of typing (such as work report,
invoice notes, service notes, hardware and software tests etc) you can use Canned
Messages that are designed to quickly add your information into the ticket in a
click of a button. Your customers will think you spent hours writing their
report when it was just a few clicks!
Asset Management
Track your customers
hardware configurations, Operating System type and license keys, serial
numbers, warranty information (purchase date, purchased from, sale date etc).
This is perfect for keeping detailed machine specification or ideal if you sell
computers for warranty tracking.
Invoices and Quotes
Generate, email and print
invoices and quotes directly from the repair ticket.
Inventory Management
CRS manages your stock from
an easy to use interface.
Your inventory can be used
in repair tickets for invoicing parts, labour and services and will be used in
the Point Of Sale application.
Allocate stock from shop
floor, store rooms and any other locations you set up. Advanced stock
management.
Do you track customer
license keys? License Key Manager will allow you to allocate keys (such as AV
software, Office etc) to customers, remind customers when they are due for
renewal. if you keep license keys in bulk, then this can be added to inventory
and tracked.
Calendar
Track your Appointments and
Events. Appointments can be added/edited directly from the repair ticket.
Google Calendar sync of
appintments.
Allocate call-outs to
technicians / staff
Appointment types can be
Call Outs, In-Store appontments, Telephone Calls etc.
Syncs to yours (and your
technicians) smartphone and gmail calendar s if they are out on the road, they
get instant updates.
Gmail Synchronisation
Keep up to date with your
appointments while on the road.
CRS calendar sync with
google Calendar.
Create, Edit, Delete
appointments directly from CRS and this is sent to your technicians smartphone
showing them the customer’s address, phone number and ticket information etc.
No paperwork required which
is perfect if the appointment is made for you while you are out on the the
road.
Ticket and Customer
Attachments
Add documents, images,
insurance reports etc to any ticket. Gets saved directly to the database which
means attachments can be viewed from any computer.
Attachments can also be
attached to Customers so this information can be opened from any ticket for
that customer.
Internal Staff Messaging
Send Messages Internally
between staff. When they log in, a notification will display indication unread
messages.
Admin users can SEND TO ALL
users.
Perfect for meeting
reminders, customer questions and job related questions.
If an email address is
included, you can optionally send to technicians email address directly from
CRS.
Built-in Customer
Communications – All communications are saved to the ticket history so you know
what was said, by whom and when. Communicate directly to your customer via SMS
or Email.
Email – Email your customers
directly from CRS. Email template displays your company details, opening hours,
phone number etc with your own message. Email status updates, messages,
invoices, quotes and service report directly to your customers.
SMS – SMS is fully
integrated and allows you to keep your customer informed of the repair process.
Stats and Reports
Homepage graphs shows New
Tickets, Completed Tickets, Call outs etc. Switch displays for Today,
yesterday, this week, last week, this month and last month.
Today, Yesterday, This Week,
Last Week, This Month, Last Month, This Year, Last Year stats and reports and
custom start and end dates.
Daily stats by email / SMS
(coming soon) directly to you (ideal if you employ staff and you are not around
so you can keep up to date with what’s been checked-in or completed).
Advanced Reports – customers
reports (such as who are your best paying customers – make sure you re-market
to your best customers!), tickets reports, financial reports, and more.
Multi-User and Multi-Shop
More than one shop? No
problem. CRS is multi-shop compatible.
CRS works for as many users
you need.
No limits of number of
computers you install CRS onto.
Software works on any
Windows Vista, Windows 7, Windows 8 and Windows 10 computer.
Database
CRS uses Microsoft SQL
Server Standard or Express Edition for easy deployment of additional terminals.
Database can be located on your premises or in the cloud.
Cloud databases also
available directly from us giving you access to CRS from anywhere in the world.
Livedrive Online Backup
Integration
If you are a livedrive
reseller you can set up livedrive accounts directly from the software.
API Integration
Kashflow integrated with
parts ordering – no need to manually input your purchases into your accounting
software
Livedrive Integrated
Google Calendar Integrated
More APIs coming soon (have
a suggestion, let us know).
Operating Systems Supported:
CRS runs on Windows Vista,
Windows 7, Windows 8, Windows 8.1, Windows 10
.Net Framework 4.5 Required
SQL Server 2012 Express
Required
Download Links
